They sent the pump the same day I ordered it. I got great customer support on connecting my solar panels to the pump. Right away! And tech support on which pump to choose. Good company from my experience thus far.
5-star customer service. The pump I ordered was too wide to fit in a 4” well*. Armin and Chris were very helpful in communications by phone and email to return the pump and refund my money within a few days. I would have been happy to exchange for a different model but they didn’t have anything in stock that would fit. * the pump is 4" in outer diameter, with additional metal shielding on the side where the cord enters the case.
This was my first time dealing with this company, and my experience was excellent. Had issues with the first pump, and they replaced immediately with no hassles. Would very much recommend doing business with them.
A ten in customer service!
I live in the Bahamas and was greatly affected by Hurricane Dorian. Needed two pumps to help with our water problem. After 5 months it’s still not potable.
I contacted Armin who was very knowledgeable and helpful. He even assisted me after purchasing the pumps with installation via Face time as I was not very familiar on what to do; and we have limited technicians here. He went above and beyond to assist me.
Not many companies do that.
I can definitely say this company cares about their customers.
Thank you very much.
I gave this pump a 4 instead of 5 only because for the normal home owner wanting to install his/her own well pump the instructions are horrible or non existing! I would give this pump a solid 5 however because the quality, packaging, price was awesome! The shipping was pretty quick also. I wish I would have seen a spot to chat with an agent when I was trying to make the right selection although or a really good specs high light. Would be nice if you could at least put in information on what the well specs etc was and as a result of entering said information the computer kick back best choices. 👍
More information would be great and is needed.
When it comes to your product it's well made and nicely priced!
I am a small business owner so I do well pumps sometimes so I'm always looking for good quality for my customers and you guys definitely hit a high mark from us!